Legal & Policies
Castle of Crystals is a peer-to-peer marketplace where collectors buy and sell diamond painting kits through fair, transparent auctions. These policies explain how it all works and keep the community safe.
Privacy Policy
How we collect, use, and protect your personal information, including data from your collection, marketplace activity, and payment details.
Terms of Service
Terms and conditions for using Castle of Crystals, including subscription tiers, marketplace rules, billing, refunds, and prohibited conduct.
Shipping Policy
How and when sellers ship, tracking requirements, supported carriers, when payouts release, and who bears the risk while a package is in transit.
Dispute Resolution Policy
How to open a dispute, the 30-day window, what counts as an eligible reason, how our admin team reviews cases, and the outcomes we can apply.
Questions about any of these policies? Email support@castleofcrystals.com.